At 365ph, we take your privacy seriously. This page explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a member on our Philippines-based entertainment platform. Reading this takes less than five minutes and gives you full clarity on how your data is handled.
When you create an account on 365ph, you provide us with personal details such as your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, process your transactions, and ensure that only eligible members — adults aged 21 and above residing in the Philippines — can access the platform. We also collect information you submit when contacting our support team, updating your profile, or participating in promotions. All data you provide is stored securely and used only for the purposes described in this policy. You are responsible for keeping your account details accurate and up to date, and you can request corrections at any time by reaching out to our support team. We will never ask for your password via email or any other channel outside the secure login page. Providing false or misleading information during registration may result in account suspension and forfeiture of any associated balances.
When you use the 365ph platform on your mobile browser, we automatically collect certain technical data to help us deliver a smooth and secure experience. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and in-game activity logs. We use this data to detect unusual behaviour, prevent fraud, optimise platform performance, and improve the overall user experience for Filipino members. Cookies and similar tracking technologies may be used to remember your preferences and keep your session active — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. We do not use this automatically collected data to build advertising profiles or sell it to third-party marketers. Aggregated, anonymised usage statistics may be used internally to guide product development decisions. All automatically collected data is handled with the same level of care and security as the information you provide directly.
To process deposits and withdrawals in Philippine pesos (PHP), 365ph works with trusted payment service providers who handle the technical processing of your financial transactions. We collect transaction records including amounts, timestamps, payment method types, and reference numbers for the purpose of account management, dispute resolution, and regulatory compliance. We do not store full card numbers or sensitive banking credentials on our own servers — these are handled directly by our payment partners under their own security standards. All financial data is retained for the period required by applicable Philippine regulations and is accessible only to authorised personnel. If you believe there is an error in your transaction history, you can raise a dispute through our support team and we will investigate promptly. Payment data is never shared with third parties for marketing purposes. Your financial privacy is a priority, and we apply strict access controls to all transaction records.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations of the National Privacy Commission (NPC), you have clear and enforceable rights over your personal data. 365ph is committed to honouring these rights fully and transparently.
You may request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe and in a format that is easy to understand. Access requests can be submitted through our support team, and we will verify your identity before releasing any data. There is no fee for a standard access request.
If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. Simply contact our support team with the details you would like updated, and we will process the correction promptly. Keeping your data accurate helps us serve you better and ensures your account remains in good standing.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent. Please note that certain data may need to be retained to comply with legal obligations, resolve disputes, or enforce our agreements. We will inform you of any data that cannot be deleted and the reason why.
You have the right to object to the processing of your personal data in certain circumstances, including where processing is based on legitimate interests or used for direct communications. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests. You can submit an objection at any time through our support team.
365ph works with a limited number of trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification services, and technical infrastructure providers. These partners are granted access only to the data they need to perform their specific functions and are contractually required to handle your information in accordance with applicable data protection laws. We do not sell, rent, or trade your personal data to any third party for marketing or advertising purposes, under any circumstances. All service providers are vetted for their data security practices before being engaged, and their access is reviewed regularly. If a service provider relationship ends, we ensure that your data is either returned to us or securely deleted from their systems. We remain responsible for how your data is handled even when it is processed by a third party on our behalf.
In certain circumstances, 365ph may be required by law or by a competent Philippine authority to disclose your personal data. This includes requests from the National Privacy Commission, law enforcement agencies, courts, or other government bodies acting within their legal authority. We will only disclose the minimum amount of data necessary to comply with such requests and will, where legally permitted, notify you of any such disclosure. We may also share data where necessary to protect the rights, property, or safety of 365ph, our members, or the public — for example, in cases involving fraud investigation or the prevention of illegal activity. Any such disclosures are documented internally and handled with strict confidentiality. We do not voluntarily share your data with government bodies beyond what is legally required.
Security is not an afterthought at 365ph — it is built into every layer of the platform. We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure.
All data in transit is protected with TLS encryption.
Only authorised staff can access member data.
Automated systems flag suspicious activity 24/7.
We notify affected members and the NPC promptly.
We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. You may request early deletion of your data subject to the limitations described in the Right to Erasure section above. Transaction records and identity verification documents may be retained for longer periods as required by Philippine financial regulations. If you have questions about how long specific types of data are kept, please contact our support team and we will provide a clear answer.
If you have any concerns about how 365ph handles your personal data, or if you would like to exercise any of your rights under the Philippine Data Privacy Act, our support team is available around the clock. You can also review our Terms and Conditions or visit our FAQ page for more information.